Winter Service Club Member Terms and Conditions

Winter Service Club Member Packages are only available for single-family homes. Annual Membership Fee does not include hourly labor service fees. All work is subject to additional costs dependent on the scope of work to be completed. All Club Member Agreements are subject to terms of service and the following observed holidays: Thanksgiving Day (11.24.2022), Christmas Eve (12.24.2022), Christmas Day (12.25.2022), New Year’s Eve (12.31.2022) and New Year’s Day (1.1.2023). Winter Service scheduling service will be subject to neighborhood accessibility and road conditions. In the event of neighborhood holiday trade restrictions, inclement weather, and/or road closures, all impacted scheduled services will be rescheduled to the next available, safe and accessible day.

The Winter Service Club Member Agreement End of Program Services date is April 30th, 2023. Mills Roofing Inc. is not obligated to perform services on or after the preceding dates.

All Winter Service work must be requested and approved at the contractee’s discretion. Prior to winter services work performed, a separate contractual agreement per visit will be provided by Mills Roofing Inc and must be signed and completed to the fullest extent for work to begin.

All contracted Winter Service work is subject to the $175 per man hourly rate. Upon a Mills Roofing Crew’s site arrival, the Winter Service work requested will be assessed, and an approximate time allocation and the total fee will be provided. Unless otherwise stated by the contractee, all Winter Service contracted work will abide by Mills Roofing’s ‘Do Not Exceed’ company standard of $4,200. If work is to exceed the company standard of the $4,200.00 “Do Not Exceed” amount, an additional contract with a change order will need to be completed in order for work to proceed.

All Winter Service Club Members will exclusively have the standard $200 Service Call Fee waived.

Snow Monitoring: Platinum Club Members receive the exclusive monthly Snow Monitoring service. This service includes a one-time, monthly site visit by a Mills Roofing Lead who will perform a comprehensive snow and ice load check. Documentation and potential suggested services will be provided to the contractee with each visit. Non-Platinum Club Members may request Snow Monitoring at the service rate of $300 a visit.

*Ground Snow Removal: Ground services are not included and are subject to the standard rate of $175 per man per hour. Ground Snow Removal services are exclusively available to Gold and Platinum Club Members. This service only applies to snow that has accumulated on ground-level surfaces as a result of being removed from the roof.

Weekend Services: Platinum Club Members’ 48-hour response time exclusively includes weekends. All other Club Member packages’ response times are subject to Mills Roofing Inc business hours, defined as Monday through Friday, 8 AM to 4 PM.