Mills Roofing Inc. FAQ

General Company Questions

Q: How long has Mills Roofing been serving the Tahoe and Reno areas?

A: Mills Roofing has been proudly serving the Tahoe-Truckee region and Northern Nevada for over 45 years, since 1979. We’ve built our reputation on understanding the unique challenges of mountain roofing, including heavy snow loads, ice dams, and high-altitude weather conditions. We recently expanded our services to include Reno, Sparks, Carson City, Fernley, and Fallon.

Q: What areas does Mills Roofing service?

A: Mills Roofing provides comprehensive roofing services throughout Northern Nevada and the Lake Tahoe region, including:

• Nevada: Reno, Sparks, Carson City, Fernley, Fallon, Incline Village, Minden, Garderville
• California: Truckee, Tahoe City, Kings Beach, Tahoe Vista, North Lake Tahoe, Additional Areas: Olympic Valley, Homewood, and Tahoma surrounding communities

Q: Is Mills Roofing licensed, bonded, and insured?

A: Yes, Mills Roofing is fully licensed (NV License #24406 & CA LIC# 507614), Boned, and Insured. We maintain all required state licenses and carry comprehensive liability insurance to protect our customers and their properties. Our headquarters is located at 57 Coney Island Drive, Sparks, NV 89431.

Q: Are you a Green Business Certified company?

A: Yes! Mills Roofing is a Green Business Certified roofing company and a proud member of the Nevada Green Business Network. We’re committed to using sustainable and environmentally conscious practices, including our eco-friendly Roof Maxx application, to help create a cleaner Nevada.

Services & Specializations

Q: What types of roofing services does Mills Roofing offer?

A: Mills Roofing provides a complete range of roofing services, including:

• Roof Replacement: Complete installation of new roofing systems for a composition and metal roof.
• Roof Repair: Annual inspections, leak repairs, and maintenance
• Roof Maxx Restoration Treatment: Eco-friendly spray application to extend the composition roof’s life
• Snow & Ice Removal: Professional winter storm services to prevent ice dams, remove snow overload on your roof.
• Metal Roofing: Standing seam and corrugated metal roof installation
• Emergency Services: Storm damage and urgent leak repairs

Q: What makes Mills Roofing different from other roofing companies in the area?

A: Our 45+ years of experience in mountain roofing sets us apart. We specialize in:

• Expert handling of steep slopes and heavy snow loads specific to Truckee-Tahoe conditions
• Deep understanding of high-altitude weather challenges
• Local family-owned business with strong community roots
• 4.9-star rating from satisfied customers
• Award-winning Roof Maxx dealer (#1 in the United States)
• Green Business Certified practices

Q: Do you work on both residential and commercial properties?

A: Yes, Mills Roofing services both residential homes and commercial properties. We’ve completed large-scale projects like the Sierra Loma complex in Reno (17 buildings, 196 units), with the Roof Maxx Restoration product, and we also work with HOA communities throughout our service areas. 

Roof Maxx Questions

Q: What is Roof Maxx and how does it work?

A: Roof Maxx is a revolutionary, 100% safe, plant-based (soy-based) roof rejuvenating spray treatment for asphalt shingles. The scientifically formulated treatment uses millions of micro-beads of all-natural oil that penetrate brittle shingles, restoring their flexibility and waterproofing protection. A single treatment can extend your roof’s life by 5 years, and with repeated applications every 5 years, you can add up to 15 years to your roof’s lifespan.

Q: When is the best time to apply Roof Maxx?

A: The ideal time to treat your roof with Roof Maxx is when it’s 8-15 years old. However, we can assess roofs of any age to determine if they’re good candidates for treatment. Spring is an excellent time for application, especially after our harsh winters in the Tahoe-Reno area.

Q: How much money can Roof Maxx save me?

A: Roof Maxx can save homeowners thousands of dollars compared to a full roof replacement. For example, our treatment of the Sierra Loma complex in Reno saved them $1.2 million by extending the life of their existing roofs rather than replacing them. The cost of Roof Maxx treatment is typically a fraction of what you’d pay for a new roof.

Q: Is Roof Maxx safe for my family and pets?

A: Absolutely! Roof Maxx is 100% safe for people, pets, plants, and the environment. It’s made from all-natural, plant-based ingredients and is completely non-toxic. This aligns with our commitment as a Green Business Certified company.

Snow & Ice Management

Q: Why is snow removal important for my roof in Tahoe and Reno?

A: Heavy snow loads and ice dams are serious concerns in our mountain climate. Excessive snow weight can cause structural damage, while ice dams can lead to water infiltration and interior leaks. Our professional snow removal services help:

• Prevent roof collapse from excessive weight
• Eliminate ice dam formation
• Protect against water damage
• Maintain proper roof ventilation
• Extend your roof’s lifespan
• Professional roofers protecting your roof during the process+

Q: When should I have snow removed from my roof?

A: We recommend snow removal when accumulation exceeds 2 feet or after particularly heavy, wet snowfalls. Ice dams should be addressed immediately to prevent water damage. Our team monitors weather conditions and can provide timely service during winter storms.

Q: Do you offer emergency winter services?

A: Yes! We provide emergency snow and ice removal services throughout the winter season. Our experienced crews understand the urgency of winter roof issues and respond quickly to prevent damage to your home.

Metal Roofing

Q: What are the benefits of metal roofing in mountain climates?

A: Metal roofing is ideal for the Truckee – Tahoe and Reno areas because it:

• Withstands heavy snow loads and allows snow to slide off easily
• Resists ice dam formation
• Lasts 50+ years with proper maintenance
• Provides superior protection against water infiltration
• Offers excellent energy efficiency with reflective properties
• Requires minimal maintenance
• Stands up to strong mountain winds and extreme weather

Q: What types of metal roofing does Mills Roofing install?

A: We specialize in:

• Standing Seam Metal Roofs: Concealed fastener systems with superior weather protection
• Corrugated Metal Patterns: Including Delta Rib, 5V Crimp, and 4 High options
• All our metal roofing features a durable Kynar500 paint finish for long-lasting color protection

Q: How long does a metal roof last?

A: With proper maintenance, metal roofs can last 50 years or more. We provide metal roof maintenance services, including screw tune-ups, caulking around vents, and panel repairs to ensure maximum longevity.

Project Process & Timeline

Q: How long does a typical roof replacement take?

A: Our skilled roofing professionals typically complete a residential roof replacement in 5-6 days, depending on the size and complexity of your roof. We work efficiently while maintaining our high-quality standards and keeping your property clean throughout the project.

Q: Can you replace my roof in winter?

A: Yes! Depending on weather conditions and forecasts, we can replace roofs during the winter months. Our 45 years of experience in mountain climates means we know how to work safely and effectively in cold weather conditions.

Q: What is your process for roofing projects?

A: We follow a simple 3-step process:

1. Estimate: Our experts assess your roof and provide a detailed estimate
2. Schedule Your Date: We work with you to set a convenient date, considering weather and material availability
3. Complete the Work: Our professional crew completes your project with excellent craftsmanship and thorough cleanup

Q: Do you provide warranties on your work?

A: Yes, we provide comprehensive warranties on all our roofing work. Roof Maxx treatments come with a 5-year transferable warranty. Specific warranty terms for other services vary by material and project type – we’ll provide complete warranty information with your estimate.

Pricing & Financing

Q: Do you offer free estimates?

A: Yes! Mills Roofing provides free, no-obligation estimates for Roof Maxx services. For all of your roofing needs our expert team will professionally assess your roof and provide a detailed estimate of the project’s scope and cost.

Q: Do you offer financing options?

A: Yes, we offer flexible financing options through Synchrony and Advancial with competitive rates and convenient payment plans. We understand that roof repairs and replacements are significant investments, and we want to help you protect your home without breaking the bank.

Q: How do your prices compare to other roofing companies?

A: Mills Roofing offers competitive rates while maintaining the highest quality standards. Our 45+ years of experience means we work efficiently, reducing labor costs while using premium materials. We focus on providing the best value – not just the lowest price – ensuring your roof investment lasts for decades.

Materials & Quality

Q: What roofing materials do you work with?

A: Mills Roofing works with all major roofing materials including:

• Asphalt shingles (composite)
• Standing seam metal
• Corrugated metal panels
• Tile roofing
• Premium composite materials with metal trim
• We use only high-quality manufacturers and are a certified Owens Corning and CertainTeed contractor

Q: How do I know if I need a roof repair or full replacement?

A: Our expert team provides comprehensive inspections to determine whether your roof needs repair or replacement. Generally, factors we consider include:

• Age of your current roof (most asphalt shingle roofs last 15-20 years)
• Extent of damage or wear
• Number and frequency of leaks
• Overall structural integrity
• Cost-effectiveness of repairs vs. replacement

Q: What should I look for when choosing a roofing contractor?

A: When selecting a roofing contractor, consider:

• Local experience: Especially important in mountain climates
• Licensing and insurance: Verify current, valid credentials
• Track record: Look for established companies with proven results
• Reviews and references: Check customer testimonials
• Warranty offerings: Ensure comprehensive coverage
• Environmental practices: Green certifications show commitment to sustainability

Emergency Services

Q: Do you provide emergency roof repair services?

A: Yes, Mills Roofing provides emergency repair services for urgent issues like storm damage, severe leaks, and ice dam problems. Our responsive team understands that roofing emergencies can’t wait, especially during harsh weather conditions.

Q: What should I do if my roof is leaking?

A: If you discover a leak:

1. Move belongings away from the leak area
2. Place a container to catch water
3. Call Mills Roofing immediately at 775-ROOFPRO (775) 766-3776
4. If safe, document the damage with photos
5. Don’t attempt repairs yourself, especially in wet or icy conditions

Customer Service

Q: How can I schedule a roof inspection or estimate?

A: You can request an estimate through our website at millsroofing.com or call our office at 775-ROOFPRO (775) 766-3776. Our friendly staff will schedule a convenient time for our expert team to assess your roof.

Q: What do your customers say about your service?

A: We maintain a 4.9-star rating with consistently positive reviews. Customers frequently praise our:

• Professional and responsive communication
• Quality workmanship
• Timely project completion
• Excellent cleanup after work
• Knowledgeable and friendly crews
• Ability to work with second-home owners

Q: Do you work with insurance companies for storm damage claims?

A: Yes, Mills Roofing has extensive experience working with insurance companies for storm damage claims. We can provide detailed documentation to give to our customers so they can properly handle their claim.

Employment

Q: Is Mills Roofing hiring?

A: Yes! Mills Roofing is actively hiring skilled roofers, sales, and support staff. We offer:

• Competitive wages
• Supportive team environment
• 45+ year established company stability
• Opportunities for advancement
• Pride in quality craftsmanship Visit our website or call 775-345-9052 to learn about current openings.

Q: What makes Mills Roofing a good place to work?

A: We maintain a thriving company culture that promotes:

• Teamwork and collaboration
• Integrity and trust
• Commitment to quality
• Safety as a top priority
• Professional development opportunities
• Family-owned business values

Contact Information

Q: How can I contact Mills Roofing?

A: You can reach us through:

• Phone: 775-345-9052
• Website: millsroofinginc.com
• Headquarters: 57 Coney Island Drive, Sparks, NV 89431 (by appointment only)
• Truckee Office: 11260 Donner Pass Road #C1 PMB #342, Truckee, CA 96161
• License: Nevada #24406. California #507614

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